Jeffrey Gitomer

I'll be spending the month of August in Paris with my family.

The Miami Heat has just won the NBA basketball title and LeBron James won the most valuable player award.

You have been making value perceptions and value judgments your entire life.

When a new sales representative is hired, a company provides what is known as 'orientation and ramp up'.

I'm all Apple all the time; since 1984.

Salespeople are known for asking poor questions.

What comes to mind when you read the words 'set the standard'?

When you hear a boss talk about their best salesperson, they often refer to him or her as a 'rock star'.

GOT goals? Millions of words have been written about goals. I’ve written thousands of them.

Have you noticed the shift in human focus and concentration?

I overheard this sales dialogue on an airplane recently. "He (the customer) has never responded to one of my emails and never calls me back."

I got an (unsolicited) email offering a webinar to teach me about how to measure, and the importance of measuring, the ROI (return on investment) of social media.

There are no two companies that train alike.

i'm celebrating my 20th year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media and personal development.

I'm celebrating my 20th year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media, and personal development.

This is the 20th anniversary of my first column.

Question from a reader: I am taking a new business development job for a wellness and surgery centre.

What do you believe in? What are your real beliefs?

On March 2 1962, an unbreakable basketball record was set.

For the past 16 years, since I turned 50, I have been angry at birthdays.

I am sick of people telling me I work too hard.

Why are you fighting with procurement and purchasing?

Jeff Gitomer says airlines need to smarten up their customer service.

I am sick of goals and goal experts.

Many companies are considering training programs for the new year; new budgets, new needs, new opportunities.

When I was growing up, they called it Christmas. Now, in order to offend no one, they call it nothing. Sad.

How does your prospect perceive your words? New? Engaging? Valuable? Exciting? Compelling? Or are they boring, time-worn clichés?

'I need more sales. I need more sales,' you say. Welcome to the club. Everyone needs more sales.

'Jeffrey, come down to the office, there is a guy here who has cookies for you. They’re those Biscoff cookies, the ones that you like.’

I get a lot of emails from people seeking insight or asking me to solve sales dilemmas.

CAN you recite your mission statement?  My bet is you can’t.

‘I WANT my people to be accountable.’ ‘I want our people to be more accountable.’ ‘Our main issue this year is ‘accountability.’