Opinion

I AM amazed at how many times someone in a service environment delivers lousy service.

A BUSINESS cannot move forward without continuously reviewing the past; not to be critical of our mistakes, but to ensure the journey forward continues to improve.

WHEN Gabe Fasolino was hired as a plant manager at a $7 million manufacturing company, he heard rumours that there were problems with drug and alcohol use among the workers.

Political and environmental pressure on the state government, whichever side wins on Saturday, will have no effect on the future of the onshore gas processing centre proposed for James Price Point

The Liberals may be on track to win the March 9 poll, but Colin Barnett and his team will be hoping voters don’t see the result as a fait accompli.

Whoever wins in WA’s March 9 poll, there is a chance to minimise payroll tax -collectively.

If any further evidence were needed that the commodities boom is over, management changes at some of the world’s biggest resources companies seals the deal.

Voters need to remember that some of the most significant and positive changes in WA have come from governments doing less, not more.

Federal Labor’s faction leaders need to think carefully before choosing the party’s new leader after what’s likely to be a devastating result in the September poll.

HOW do you define the word ‘reflection’?

WHILE having a strategy to grow your business is a good starting place, there are several key ingredients that go into making it a success or otherwise.

AS the March 9 election approaches, Western Australians are being enticed by both sides of politics with big-picture visionary projects.

Psst! Wanna buy a second-hand, slightly shop-soiled nickel mining business?

Expect both sides of politics to slug it out until election day over the cost of their promises.

Some bold vision is needed to create a 50-year housing and transport plan for Perth and surrounds.

A large number of small miners are scraping the bottom of the barrel, with tight funds hampering exploration and, therefore, viability.

As the state election campaign heats up, the focus is on fiscal responsibility more than ever.

The Arab Spring hasn’t unfolded the way many in the West would have wanted, with famine now a real possibility in Egypt.

ARE you passive, aggressive, or assertive? Only one way wins.

WHILE most businesses have a good idea of what they are driving their marketing efforts towards, few have pinpointed a destination and created a detailed roadmap to help navigate the options and ch

If Australia was a shop, the owner has just hung out a sign saying “closed until after the election”, a point driven home by instability at the highest level of government, the latest ludicrous attempt to boost manufacturing, and more so because no-one in business has dared criticise the loopy plan.

There’s little new or creative about either side’s approach to the state election campaign so far, with economic management, public transport and law and order front and centre.

Literary, artistic and theatre performances have a habit of creating memorable experiences at the most unexpected times.

Rather than embracing the economic opportunity its mining sector offers, South Africa is struggling with bureaucratic and labour problems.

The mining tax and public transport planning in Perth have one thing in common; they both show the danger of making policy on the run.

Julia Gillard may be busy running the country, dealing with ministerial resignations and the ongoing fallout from the Craig Thompson scandal, but speculation about what she knew of the Bruce Wilson/AWU ‘slush fund’ won’t go away.

SALES reps get a bad rap for trying to sell too hard.You’ve heard the term ‘pushy salesman’, ‘aggressive salesperson’ or even ‘obnoxious salesman’. How do those phrases make you feel?

YOUR team is probably fired up about grabbing more market share this year. If you want to achieve that goal, however, it’s time to look at your operation through a fresh lens.

The late Robert Holmes a Court loved what he called “black letter law” - written so tightly by governments that they thought no-one could find a loophole, but which to him was merely a mental puzzle - the sort solved by BHP Billiton as it revved up a 320-tonne Komatsu ore-truck and drove it through the minerals resource rent tax.

State Labor is aiming to trade on its reputation as the party that cares about public transport.

Both sides of politics will argue over costings until election day, but we can still expect a barrage of public transport promises.

After dealing itself out of the market in the early 2000s, Russia may take advantage of a resurgent palladium price.