The whole “soft skills vs hard skills” thing is long overdue for a rebrand.
“Soft” sounds… lovely, doesn’t it? Cushy. Harmless. Optional. Like a marshmallow tossed at a whiteboard during a team-building workshop.
But there’s nothing fluffy about fronting a room full of stakeholders who aren’t thrilled with what you’re about to say. Or explaining to the media what went wrong, and what happens next.
‘Core’ communication skills are the infrastructure that holds your so-called “hard” skills together. They are not “nice-to-haves.” They are career critical.
They’re the skills that help you hold the room during a tense staff meeting, present not-so-great figures to the board, or tell a compelling story to investors. They’re the skills that allow you to occupy memory in someone else’s mind, so you can be visible and influential. You probably just pictured someone in your workplace who’s great at doing that. And someone who’s… not.
We think of hard skills as what we can put on paper, the things that can be marked, tested or counted. Engineering certifications, law degrees, accounting qualifications, plumbing registrations. Proving you can code, manage projects, or analyse data. They’re the competencies that get you through the door. But as much as ‘hard’ skills look good on paper, ‘core’ skills are what get you promoted. How much of a job interview, sales pitch or conference keynote is judged on your qualifications? And how much is simply judged on whether the audience likes you? Core skills aren’t measured, and they don’t come with fancy certificates. But without them, your career has a fast-approaching ceiling.
In WA, we’re proudly built on hard skills. Mining, construction, agriculture, energy. We’ve got global projects running out of the Pilbara, and we’re home to some of the world’s most complex logistics networks. We’re an incredibly clever bunch, but we need to rethink our priorities with ‘core’ skills.
A report by Deloitte Access Economics found that two-thirds of all jobs in Australia will be in soft skill-intensive roles by 2030. Now, I’m still not a fan of calling it a soft skill but I think we can all agree that the statement proves it’s not a trend, it’s a total reframing. Keep up.
And while AI can now write a report and crunch your data, it still can’t deliver tough news with empathy, or build trust in a boardroom. Double down on technical skills alone, and you’ll be competent. Double down on communication, and you’ll be credible.
Let’s stop treating communication like something you just pick up along the way, like a free pen at a conference. How you speak matters just as much as what you know. In some cases, even more.
Hard skills build the engine.
But it’s your communication that drives the car.
And no one hands you the keys if they don’t trust you behind the wheel.
So yes, let’s rebrand “soft skills.” They’re not soft. They’re not optional. They’re core. They’re what people remember. They’re how leaders, become better leaders.
Maybe your work speaks for itself. Great. But if it really matters, why take the risk? Communicate with ThinkBox Media for one-on one coaching, or group workshops.
