HAVE you ever heard the phrase, ‘he went the extra mile?’ I want to talk to you about the extra mile in a way that you might understand it and use it to build customer loyalty. The extra mile is an action or an expression that sparks a ‘wow’ in the mind of the customer or a co-worker.
17/04/2007 - 22:00
Going the extra mile for loyalty
17/04/2007 - 22:00
