When businesses need new digital infrastructure, they want a provider that’s moving fast to deliver new capabilities and product improvements. That's why Vocus is investing in AI and automation across our engineering teams to increase our delivery speed.
Australia is heading into a period of unprecedented demand for digital infrastructure, driven by AI workloads, data sovereignty requirements, and the ongoing shift to cloud.
Vocus is building ahead of that demand now, which means we’re also improving our internal systems and processes to keep pace with what our customers will need over the next decade.
Speed that customers will feel
Our software engineering teams play a central role in improving the digital experience Vocus delivers to customers – bringing better products, services and experiences to market faster.
One of the most effective AI tools we have introduced is Amazon Q Developer, a coding assistant that works within our engineers' existing development environment. It understands the full context of a software project – not just a single file, but how tens or hundreds of components relate to each other.
Vocus engineers are using it to accelerate specific tasks: understanding unfamiliar code, generating first-draft code for new features, improving documentation, and testing ideas quickly. We're using it to remove the repetitive work that slows down delivery of new capabilities.
Improving our software and networks faster for you
Our AI developer tool pilot has delivered a measurable productivity improvement of more than 50 per cent across our software engineering teams (up to 60 per cent in some teams), with a 20 to 30 per cent lift in engineers' satisfaction with their workflow tools.
When we start work on a new software feature for customers and want a proof-of-concept that it works well in real life – something that used to take days – we're seeing it happening in under a day.
In practical terms, that means Vocus can validate and ship new features and improve our products faster. It means less time spent on ideas that don't work in practice and more time on improvements that directly affect how customers experience our services.
Quality is one thing we won't compromise on
Vocus runs large, complex networks that Australian businesses depend on every day. Our customers – including two thirds of the ASX300 and many state and federal government departments – trust us with their critical infrastructure, and, by extension, the software that operates it.
We never accept AI-generated code directly into our codebase. Every output goes through the same review and testing processes as human-written code, with multiple quality reviews before anything is considered for production systems. Engineers remain accountable for what is deployed, with AI acting as an assistant rather than an authority.
This is a deliberate choice on our part. Across the industry, organisations that have deployed AI automation without proper oversight have seen quality suffer. Vocus is not taking that path. Faster delivery means nothing if it comes at the cost of the reliability our customers rely on.
Building for what comes next
This is one part of a broader program of work at Vocus to apply AI where it creates genuine operational advantage – not for its own sake, but because our customers need an infrastructure partner that can move at the speed their own businesses demand.
Vocus is building the infrastructure for what comes next in Australia – and we're moving quickly but carefully with the right governance to make that possible.
