Staff Reporters

The Northern Australia Gas Venture (NAGV) has confirmed that development of Timor Sea gas is technically feasible, but ultimate success depends upon capture of markets and project economics.

CALL centres have gained prominence within the last eight years with developments in technology such as PABX, IVR (interactive voice response) and CTI (computer telephony integration).

WA’S income from gold exports worth an estimated annual $3.98 billion will be affected by a goods and services tax, warn KPMG advisors.

In recent years there has been a trend in major Australian cities to revitalise inner city and adjacent suburbs by encouraging people to live in the city.

The threat of new technology to the book world – the first books are on the Internet – has been counteracted by Dymocks.

THE value of diamond production in WA has increased substantially, mainly due to the devaluation of the Australian dollar, but partly due to the Asian economic crisis.

OUTSOURCING call centre business functions to a third party organisation is not a common practice in the Asia Pacific region, the recently released 1999 Call Centre Research (a division of ACA Research) Asia Pacific Call Centre Study revealed.

THE recent sale of industrial property in Kewdale has opened the doors to future development opportunities, according to Stanton Hillier Parker’s manager of commercial and industrial sales Andrew McKerracher.

Even headhunters have to watch their necks in this, the litigious age. Yes, the worldwide practice of poaching company executives is under scrutiny due to legal action against a top headhunting firm.

A major hurdle for Red Back Mining NL (RBK) to overcome will be the power crisis currently underway in Ghana. This has affected Ranger’s operations at Damang mine.

DRAKE International call centre specialist Connie Dattilo said the industry was increasingly becoming 24-hours a day, seven days a week in nature, and most call centres offered a number of flexible employment opportunities.

CONTINUED stability reigns supreme across the board in the Perth commercial property market.

THE State Government Industry Incentive Scheme can support businesses choosing to locate their call centre in WA.For approved projects, the Government offers tailored assistance including workforce recruitment and training cost rebates.

Producing its first metal from the Bulong nickel/cobalt project has set a new precedent for WA-based miner Preston Resources Limited.

A CLIENT was complaining bitterly the other day about a presentation he attended over east, where he had been subject to hours of complex strategizing presented on an overhead projector.

HIGH-grade gold intersections by Troy Resources NL have extended mineralisation at the Bulchina prospect in the Sandstone region of WA.

EFFECTIVE customer relationship management is the key to a successful call centre, says AlintaGas customer services coordinator and chairperson of the Australian Teleservices Association John D’Arcy.

THIS MONTH has seen extreme weather conditions hit Western Australia, causing devastation the like of which I hope I never witness again.

THE law of supply and demand with regard to quality office space has allowed rental levels within the West Perth office precinct to steadily increase.

The City of Perth’s warm, fuzzy encouragement to ratepayers to attend more meetings has yet to filter down to their new car park. Grumbling sounds arose from the bowels of the refurb’d City HQ’s parking bunker after the most recent meeting.

Australian International Carbon Limited (AIC) has completed the relocation and upgrade of its activated carbon processing plant and moved to full production.

EXPANDING, relocating or new call centres will create 9,000 jobs across Australia in the next two years.

WA IS gaining national and overseas recognition as a leader in welding by using robotic technology to complete multi-million dollar contracts.

THE familiar Brownes Dairy in Charles Street, North Perth, has been demolished to make way for a $34 million village-style concept for this conveniently located inner city area.

IT'S out – the important decision that’s been stewing in the Federal Court and now has the retail world clucking with concern.

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